ISSUE: Video system not loading.
SOLUTION: Close the video conference window and re-launch it. If you are still having an issue, check to make sure you are connected to the internet and then re-launch the video conference.

ISSUE: Audio or Video is slow or delayed.
SOLUTION 1: Check your internet connection. Delayed or slow audio/video is a sign that your internet connection is too slow. Upgrade to a faster internet connection or call your ISP to resolve the issue.
SOLUTION 2: If you are in a multiparty meeting, do not view the video for every person in the meeting. Alternatively, get a faster internet connection from your ISP to handle the data load.

ISSUE: Meetings are not reflecting my time zone.
SOLUTION: Update your time zone to reflect your current time zone.

ISSUE: I am not receiving confirmation emails of the meetings that I scheduled or cancelled.
SOLUTION: Check your spam filter for any messages that may have been caught. Also, set your spam filter to not mark messages from e-legalworld.com as spam.

ISSUE: I am not receiving confirmation emails in my language.
SOLUTION: Edit your default language, by clicking on the “Edit Account” link. Then select your language from the drop down menu and click the “Save Changes” button. You will now receive confirmation emails in the language you selected.

ISSUE: The “Launch Video Conference” link is not active for a meeting in the “Ongoing Meetings” area of my account.
SOLUTION: Wait until the meeting time has arrived, then refresh the page. The link will then become active and you can join the meeting with your lawyer. The link becomes active between the start and end of a scheduled meeting time.

ISSUE: When I try to schedule a meeting with my lawyer, it says “The lawyer has no schedule for the future.”
SOLUTION: Have your lawyer update his schedule or disable scheduling. You will them be able to schedule a meeting.

ISSUE: A meeting I scheduled time is near and it is not in the “Next Meetings” section of my account.
SOLUTION: Go to the “Ongoing Meetings” section. All meetings between the start and end of a meeting's scheduled date/time, will appear in this section.

ISSUE: The video conferencing system is not detecting my camera or microphone.
SOLUTION: Properly install your camera or microphone, then close the video conference and re-launch. The system will automatically detect your camera and microphone.

ISSUE: A scheduled meeting has ended, but I need to talk more with my lawyer.
SOLUTION: Click on the “Launch Video Conference” link, that is in the left side navigation menu. You must also tell your lawyer that you need to continue the conference with them. You then will be able to continue your meeting.

ISSUE: A meeting with my lawyer ended because the amount of time in my time bank was zero.
SOLUTION: Have your lawyer add more time to your client account and then re-launch the online meeting.