ISSUE: Video system not loading.
SOLUTION: Close the video conference window and re-launch it. If you are still having an issue, check to make sure you are connected to the internet and then re-launch the video conference.

ISSUE: Audio or Video is slow or delayed.
SOLUTION 1: Check your internet connection. Delayed or slow audio/video is a sign that your internet connection is too slow. Upgrade to a faster internet connection or call your ISP to resolve the issue.
SOLUTION 2: If you are in a multiparty meeting, do not view the video for every person in the meeting. Alternatively, get a faster internet connection from your ISP to handle the data load.

ISSUE: Meetings are not reflecting my time zone.
SOLUTION: Update your time zone to reflect your current time zone.

ISSUE: I and/or my clients are not receiving confirmation emails of meetings scheduled, approved/disapproved or cancelled.
SOLUTION: Check your spam filter for any messages that may have been caught. Also, set your spam filter to not mark messages from e-legalworld.com as spam.

ISSUE: My clients are not receiving confirmation emails in their language.
SOLUTION: Edit your client's default language, from the “Manage Clients” area of your account.

ISSUE: Clients cannot schedule meetings with me.
SOLUTION: turn off your scheduling system, or update your schedule with meeting dates/times that you are available in the future.

ISSUE: I cannot schedule meetings with my clients.
SOLUTION: Clients must have time in their time bank in order to schedule meetings with them. Add time to the clients' accounts that you wish to schedule meetings with, then go back and schedule the meeting.

ISSUE: The “Launch Video Conference” link is not active for a meeting in the “Ongoing Meetings” area of my account.
SOLUTION: Wait until the meeting time has arrived, then refresh the page. The link will then become active and you can join the meeting with your client. The link becomes active between the start and end of a scheduled meeting time.

ISSUE: A meeting I scheduled time is near and it is not in the “Next Meetings” section of my account.
SOLUTION: Go to the “Ongoing Meetings” section. All meetings between the start and end of a meeting's scheduled date/time, will appear in this section.

ISSUE: The video conferencing system is not detecting my camera or microphone.
SOLUTION: Properly install your camera or microphone, then close the video conference and re-launch. The system will automatically detect your camera and microphone.

ISSUE: A scheduled meeting has ended, but I need to talk more with my client.
SOLUTION: Go to the manage clients area and click on the “Launch Video Conference” link, in the line that contains your client's name. You must also instruct your client to launch the video conference, from the left side navigation area of his account. You then will be able to continue your meeting.

ISSUE: A meeting with a client ended because the amount of time in the client's time bank was zero.
SOLUTION: Add more time to your client's account and have then re-launch the online meeting.