Your Live Lawyer™ account includes a time bank that is refilled each month, with the amount of hours that you selected when you created your account. Managing your time bank is crucial to being able to hold online meetings. On the left hand side of every page in your account, you can see the amount of time remaining in your time bank. For example “Current available time in your account: 50:00:00 (hh:mm:ss).”
When you have an online meeting with your client, your client must have time in their time bank to attend the meeting. If there is no time in their account, they cannot launch the audio/video web conferencing system. Every client has their own personal time bank that contains time that you assigned from your time bank to theirs.
When a client launches the audio/video web conferencing system from within their account, time is automatically debited from their account in 5 second increments. If you launch the video conferencing system, time is not debited from your account, nor the client's account. Only time that you assign to a client's time bank is debited directly from that particular client account, when they launch the video conference.
If you have no time in your account, then you cannot assign time to a client account. If you have time remaining in clients' accounts and wish to re-allocate it to another client, you may do so by clicking on the “Add (Or Remove) Time” link that is in the line that contains their name, in the “Manage Clients” area of your account. In this area, enter in negative numbers the amount of time you wish to remove from their account. For example, if they have 60 minutes and you wish to take back 30 minutes, enter –30 into the field and click on the button. The time will be removed from their account and credited back to your time bank. You can then add this time to any of your other clients. |
