LIVE LAWYER BASICS:
Q: What is Live Lawyer™?
A: Live Lawyer™ is a secure, online audio/video web conferencing system, with advanced scheduling and security features, to be used only by legal professionals for communications with their clients and other legal professionals. Q: Is Live Lawyer™ easy to use for attorneys?
A: Yes, the Live Lawyer™ system is very simple to use. You do not need to have any extensive computer knowledge or skills. If you are able to visit this web page, then you have all of the computer skills needed to use the Live Lawyer™ system.
Q: Is Live Lawyer™ easy for my clients to use?
A: Yes, all they have to do is login with their username and password, and click the "go to secure online video conference" link. The secure online video conferencing system will them connect them to you, automatically detect their webcam and microphone (if any), and then you and your client have your online meeting. If the client doesn't have a webcam or microphone, they can still see and hear you, and can type and send/receive files.
Q: Do I have to install software to use Live Lawyer™?
A: There is no software to install.
Q: What is required for me to use the Live Lawyer™ system?
A: A computer with Microsoft's Internet Explorer 6.0+ or Firefox browser, and an internet connection of 512 kbps/256 kbps, is the minimum requirement. However,we recommend a connection speed of 1 mbps/512kbps or higher. If you have a DSL, LAN or satellite connection, then most likely your connection speed meets or exceeds our minimum requirements.
You should also have a webcam, microphone and speakers. If you want your clients to see you, you will need a webcam. If you want your clients to hear you, you will need a microphone. The same goes for your clients. However, these are not required. They are only required if you want to have audio or video. For example, if you want your client to hear and see you, but your client only has a microphone, what will happen is your client can hear and see you, and you can hear your client. In any event, even without a microphone or webcam, you can still use the text chat and file upload system, to send and receive files and information securely.
Q: How is Live Lawyer™ different from those free services such as Yahoo and MSN?
A: Yahoo and MSN type programs are instant messaging programs geared for use for chatting with friends. Instant messaging programs normally do not encrypt their communications, as such, any intercepted data could be read, heard, seen, etc.... Also, these programs are usually supported by advertising and have ads on them. In addition, since many people world-wide use them, they are frequent targets for virus and trojan writers. There are many trojans and viruses currently circulating around the web that target these applications, and new ones are created daily. Programs or pcs infected with trojans or viruses compromise the security of communications. That means if your or your client's pc is infected, then your communications ARE compromised.
Live Lawyer™ is not an instant messaging program and does not reside on your pc. Thereby it is not easily susceptible to being compromised by a trojan or virus, that could be on your personal or office pc. Also, all data going to/from the Live Lawyer™ system is encrypted with up to 256 bit encryption. See the FAQ's section on security, for more information in regards to the encryption that the Live Lawyer™ system employs.
Also, with Yahoo, MSN and those sorts of programs, you need to download and install software. With Live Lawyer™ there is there no software to download and install, it works instantly, and automatically detects your webcam and microphone (if any). Live Lawyer™ is incredibly easy to use!
In addition, many companies frequently block the ports that instant messaging programs need in order to connect to the web. This means that when used from work, they often cannot connect. This is not an issue with Live Lawyer™, as we connect through the ports used for web surfing and secure web connections. If a company blocks those ports, they would be blocking internet access for their entire company. Also, many companies employ spyware to intercept all of the data on their network (instant messaging conversations, emails sent and received, web sites visited, etc..) in an effort to monitor their employees. Not to mention, these free instant messaging programs keep chat logs, which can be later subpoenaed. How can you prove that those chats are really chat sessions between you and your client? Anyone can signup for a free instant messaging account and be anybody. If you are using free instant messaging programs and e-mail to communicate with your clients about sensitive information, then you are putting them at risk! This surely will make you liable for malpractice!
With Live Lawyer™, we only allow legal professionals to be members of our system. Your communications are thereby protected by attorney-client privilege (depending on your local laws). In any event, we do not store your communications and all communications sent to/from the Live Lawyer™ system are encrypted.
When you use Live Lawyer™, you are proving to your clients that you care about the security of your communications. For more information about the security Live Lawyer™ employs to safeguard your communications, see the "Live Lawyer™ Security FAQ's" section below.
Q: If my client has a slower than 512 kbps/256 kbps connection, can they still have online meetings with me?
A:
Yes. However, the audio/video will be slow. If this is the case, we recommend that you both use only audio, and/or text and no webcam. Or that the attorney use only a combined webcam and audio, and that the client only transmit audio through their microphone, and disable their webcam.
Q: What do my clients need in order for me to have secure, live audio/video conferences with them?
A: A pc with an internet connection is all that is needed, and a webcam and microphone if you want to hear and see them. You and your clients also need to have speakers connected to your pcs, in order to hear each other. Alternatively, you can use a headset/microphone combination. They are very economical and easy to come by.
Q: Where can I use Live Lawyer™ from?
A: You can use Live Lawyer™ from anywhere there is a pc with an internet connection.
Q: How many clients can I hold conference with at the same time?
A. You can hold either 1-on-1 meetings with your clients or you can have multiple party meetings. Q: Are there any telephone charges when using the secure, live audio/video conferencing system?
A: No. Q: What languages are the Live Lawyer™ system available in?
A: English, Chinese, Thai, Japanese, Korean, German, Italian, Spanish, French and Dutch. Q: What can do with my live lawyer account?
A: Have secure online audio/video conferences, upload/download files to/from your clients, manage your meetings schedule and clients can schedule meetings with you. In addition, you get a free personal lawyer web page with your account. You can use this web page to advertise online and/or to get new clients. There are many other uses, see the Why Use Live Lawyer™ and What You Receive pages for more information.
Q: Can anyone use the Live Lawyer™ system?
A: No. Only legal professionals can become a Live Lawyer™ member and use the system with their clients, and amongst other legal professionals.
Q: Can I allow other lawyers in my firm use my account?
A: For the security and confidentiality of your clients and yourself, each legal professional that wants to use Live Lawyer™ must have their own Live Lawyer™ account.
Q: Are my client's able to use their account with other lawyers or talk to their friends and family?
A: No. The system only allows them to connect to you for secure online audio/video meetings. The Live Lawyer™ system does not allow clients to use their client account, created by your Live Lawyer™ account, with another Live Lawyer™ member or anyone else. It is impossible for that to happen, the system automatically prevents this.
Q: Will you know who my clients are?
A: No. First of all, we do not want to know who your clients are, and if you are concerned about this, you can create client accounts manually, or edit their information so that it is not tied to their true identity. In addition, you can put in your own e-mail address when creating or editing their account, for further security.
Q: How often can I use the Live Lawyer™ system?
A: You can use it as often as you like, and as much as you want.
Q: Can I use Live Lawyer™ with more than 1 client, and is there an additional charge to do that?
A: Yes. You can use your Live Lawyer™ account for as many clients are you want. There is no additional charge to use your account with more than 1 client. The only thing we ask is that you do not share your account with other legal professionals.
PERSONAL LAWYER WEBPAGE FAQ's Q: What does my personal lawyer web page contain?
A: Your name, age, city/country location, education/credentials, areas of practice, description of your services or firm and your photo or logo. In addition, it contains a login box and reset password feature, for existing clients. For new and potential clients, there is a client signup feature.
Q: Are there any logos or branding on my personal lawyer web page?
A: No.
Q: Can I change my information and photo that is on my personal lawyer web page?
A: Yes. You can change your information or photo anytime. All you have to do is login to your account and select "edit account" and then change/update your information or upload a new photo.
Q: Can I use my live lawyer personal web page when advertising my firm or legal services?
A: Yes.
Q: Can I use my Live Lawyer™ personal page within or linked from my existing law firm's web site?
A: Yes.
LOGIN & PASSWORD FAQ's: Q: Where do I login to my Live Lawyer™ account?
A: You can login directly from the main page of E-LegalWorld.com or from your personal Live Lawyer™ page.
Q: Where do I send my clients to login to their account to have live, secure online audio/video conferences with me?
A: You can send your clients directly to your personal Live Lawyer™ page, to your own firm's web site with your personal Live Lawyer™ page in an invisible frame or linked from it, or directly to the main page of E-LegalWorld.com.
Q: I forgot or lost my username or password, how can I get it back?
A: Click on the "Forgot User ID/Password?" link on your personal Live Lawyer™ web page or from the main page of E-LegalWorld.com
Q: If I, or my client wants to change the password, can we do that?
A: Yes. You and your clients can change the password from your "edit account" link within your Live Lawyer™ account, respectively. You can also edit your clients details and change their password for them.
USING LIVE LAWYER & ADDING IN YOUR CLIENTS: Q: How do I use the Live Lawyer™ system with my clients?
A: 1. You login to your Live Lawyer™ account. 2. Create a client account for each of your clients. 3. Assign time to them from your provided time bank. 4. Give your client their username and password of their account that you created for them. 5. You and your client login to Live Lawyer™ and go directly to an unscheduled meeting. Alternatively, your clients can schedule meetings with you and you can schedule meetings with them, through your personal scheduling system, that is included with your Live Lawyer™ account.
Q: How do I add my clients to the Live Lawyer™ system?
A: You login to your account and click on the "add client" link, then enter their information and click submit. There account is automatically created and you just have to inform them of their username/password, and where to login to their account.
Q: Can new and existing clients signup themselves, to be a client under my lawyer account?
A: Yes
Q: Can I update/change my clients' information or can my clients update/change their information?
A: Yes. You can update/change your clients' information, and they can also change it themselves from within their client account.
Q: Can I delete a client?
A: Yes.
TIME BLOCKS ASSIGNED TO YOUR ACCOUNT & USING THEM WITH CLIENTS:
Q: How much time do I get with my account?
A: 50 hours.
Q: Can I take away time from client's accounts and assign it to another client?
A: Yes.
Q: If I need more than 50 hours of time for my account, can I obtain more?
A: Yes. You can contact Live Lawyer™ support and request that more time to be added to your account.
SCHEDULING MEETINGS THROUGH THE LIVE LAWYER SYSTEM:
Q: Can my clients schedule meetings with me through their Live Lawyer™ account?
A: Yes.
Q: How do I use the meeting scheduling with my clients?
A: First turn on the meeting scheduling system, by clicking on the "activate scheduling" link. Then you create your schedule by inputting in the date/times of when you are available. If you have the meeting system turned off, clients can still request a meeting with you, but then you will have to reschedule with them, if you are not available during the time they request.
Q: How long in the future can I setup my available schedule?
A: From the current date/time up to many years in the future. Q: How do clients schedule online meetings with me?
A: They login to their account and then view the date/times of when you are available and request a meeting. If you have scheduling turned off, they just select the date/time they want to meet with you. After they submit the request, you both receive confirmation emails of the request. You then login to your Live Lawyer™ account and approve or decline the meeting. Both you and client will then instantly receive a confirmation email of the meeting date/time. You and your client can also cancel the meeting. If a meeting is cancelled, you both receive a confirmation e-mail in regards to this.
Q: Can more than 1 client schedule a meeting for the same date/time?
A: No.
Q: My clients don't understand how to use the scheduling system, can I schedule the meetings for them?
A. Yes. To do this, login to your Live Lawyer™ account and go to the Manage Clients area. Then navigate to your client on that page, click on the Set A Meeting With This Client link, and schedule the meeting. The meeting will be automatically marked as approved, and you and your client will both receive a confirmation email of them meeting date/time.
Q: Can I or my client cancel scheduled meetings?
A: Yes. Q: I don't have time to manage my schedule, can I turn it off?
A: Yes.
Q: If I turn off my schedule in the meeting system, will my clients still be able to create and and use their account to have secure, live audio/video conferences with me?
A: Yes.
Q: I am traveling outside of my time zone can I change my time zone to reflect the new one, for when my clients set up meeting?
A: Yes. You just click on the "change time zone" link under your current/date time, in your Live Lawyer™ account, and then select a new time zone and submit the change.
Q: My client is traveling outside of his time zone can they change their time zone to reflect their new one?
A: Yes. Your client just has to click on the "change time zone" link under their current/date time, in their client account, and then select a new time zone and submit the change. Alternatively, you can change it for them, through the "edit client account" link, under the manage clients section of your Live Lawyer™ account.
Q: Does my account have a time sheet that shows the times of when I am and was in a teleconference with clients?
A: Yes.
Q: What information does my clients' time sheet transactions information contain?
A: The name of the client, date/time of the meeting, the requested duration of the scheduled meeting, the actual duration of the meeting and whether or not the meeting was scheduled or unscheduled.
Q: How do I access the my clients' time sheet transactions information?
A: Go to the add/time link attached to their client account, under the "manage clients" section of your account and you can view all of the time you added/removed from their account, as well as all of the scheduled/unscheduled meetings that took place. Q: Can I add comments and notes about meetings with my clients to the scheduled meetings log, before/after the meetings?
A: Yes. USING THE AUDIO/VIDEO CONFERENCING SYSTEM:
Q: How do I launch the audio/video conferencing system for scheduled meetings?
A: You login to your live lawyer account, go to the scheduled meetings page. Once it has reached the time of the meeting a link saying "launch chat" will appear. Click on this link and you can go to this scheduled audio/video conference with your client.
Q: How do my clients launch the audio/video conferencing system for unscheduled meetings?
A: Your client has to login to their client account, go to the scheduled meetings page. Once it has reached the time of the meeting a link saying "launch chat" will appear. Click on this link and you can go to this scheduled audio/video conference with your client.
Q: Will I and my client know how much time is left in the scheduled meeting?
A: Yes. There are timers in the audio/video conferencing system that show how much time is remaining in the meeting. You and your client can both see this.
Q: Will I and my client be able to see how much time has lapsed in an unscheduled meeting?
A: Yes. Both you and your client can see this when you are in an audio/video conference. Q: Can I meet with more than 1 client at the same time?
A: Yes. However, they will see and hear the same thing as any other client you are in a meeting with.
Q: Can I turn off my webcam from my client seeing me?
A: Yes. You just click on the disable camera button. You can turn it back on at any time. Your client can do the same.
Q: Can I turn off my microphone anytime so my client cannot hear something?
A: Yes. You just click on the disable microphone button. You can turn it back on at any time. Your client can do the same. LIVE LAWYER SECURITY FAQ's:
Q: Is the Live Lawyer™ system secure?
A: Yes.
Q: How is the Live Lawyer™ system secure?
A: All data submitted to/from the system is encrypted with up to 256-bit encryption. In addition, when there is a conference in session only the lawyer and their client can be in the same meeting. A third party cannot join into an existing lawyer/client conferencing session.
Q: Can someone intercept my data/communications and what would they be able to obtain, if they were about to do so?
A: There is always that somewhere along the line, such as through your ISP, that your data could be intercepted. However, in the Live Lawyer™ system, we encrypt all of the data sent to/from our system. The encryption we use is very strong. We use up to 256-bit encryption. Most all browsers will permit a 128-bit connection and some even higher. Only the really old web browsers and pcs support less than 128-bit encryption. More than likely, your browser will accept 128-bit or higher. When you are in a secure meeting, their is a padlock at the bottom right corner of the web browser. You can click on it and see the level of encryption of the data.
According to verisign, one of the leading providers of encryption for web sites, "128-bit encryption offers 288 times as many possible combinations as 40-bit encryption,
which is equal to approximately 300 septillion (300,000,000,000,000,000,000,000,000) times
stronger. That is over a trillion times a trillion times stronger.The most common form of
encryption breaking is “brute force” computation, the inputting of every possible variable into
a prompt until the right one comes up. A hacker could theoretically crack a standard 40-bit
encrypted session in less than a day, but doing so would require expertise and an elaborate
setup with a dozen or so computers; for small low-risk businesses, 40-bit encryption remains
safe. For larger organizations, or those particularly concerned with security,128-bit encryption, the preferred security level of government and financial institutions, offers protection that is virtually unbreakable. If a hacker could crack a standard 40-bit SSL session in a day, it would take well beyond a trillion years to accomplish the same thing against a 128-bit SSL session."
Live Lawyer™ is enable to use up to 256-bit encryption, this is an additional trillions upon trillions of times stronger than 128-bit SSL. Jon Hansen, vice president of marketing for AccessData Corp, a computer-forensics software-development company, puts it this way: “There’s a greater probability that the sun will burn out before all the computers in the world could factor in all of the information needed to brute-force a 256-bit key.” Q: Are my live audio/video conferences stored on your server?
A: No.
Q: Can my client and I send files securely to each other?
A: Yes.
:: If you have any questions or concerns that we did not cover, you may e-mail the Live Lawyer™ Support department for assistance ::
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